Rely on 24-Hour Emergency Service
Road warriors know that travel disruptions come in many forms, from a single thunderstorm to an unusually large cloud of ash emitted by a thundering volcano. Dense fog, hurricanes, earthquakes, oil spills – and of these recent occurrences and more can delay your travel, even if they happen far from your current location or your destination. Sometimes, no disaster is needed – airline equipment problems can result in delayed or cancelled flights, too.
Whether your flight is delayed for a few hours, a few days or indefinitely, the first call you should make is to your company’s provider of travel services. Top corporate travel companies provide 24-hour emergency assistance lines. These hotlines are staffed by experienced travel professionals who have access to all of your travel information and can make new flight arrangements for you, wherever you are. These professionals can also update other travel arrangements that may be disrupted when your flight plans change, including hotel reservations and car rentals.
Corporate travel providers also keep an eye on developing situations and can sometimes make changes to your itinerary in anticipation of a disruption. They will also increase staffing during times of crisis to provide assistance. While other travelers deal with travel Web sites, jammed call centers or long lines at ticket counters, you’ll have prompt and professional assistance focused on your needs.
If you do get caught up in a natural disaster or other crisis that disrupts your business travel, be sure to talk with your corporate travel provider as soon as possible after you are safely home. They will be interested in your feedback and any suggestions for enhancing their service.